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1. What types of files can I send to have work on?

We support and have fully tested JPEG and TIFF File formats, up to 50MB in size.

A JPEG photo is a type of file that is used in basically all modern digital cameras, and is supported by all operating systems and photo programs. Odds are, when you look at a photo in most places, its going to be a JPEG.

However, JPEG files have a big negative aspect to them that makes most photo professionals try to avoid them. JPEG sacrifices the quality of the image, to obtain their small size. Depending on the level of "compression" that is used, it will group similar colors together and merge them to save space (potentially making a photo look "pixelized" in the process). Using low compression and a good photo program, the average person will not notice this. However, each time it is saved from a photo program, it will process the photo again until the damage is very obvious.

TIFF is similar to a JPEG, in the fact that it saves photo data to a file on your computer. However, unlike JPEG, it is "Lossless". It will not sacrifice quality for a smaller filesize. This, in turn, creates files that can be 10x to 20x larger than its JPEG counterpart (therefore making the time it takes to upload a file to our service 10x to 20x longer).

Most photo programs support TIFF, and some professional quality digital cameras can take pictures as TIFF instead of JPEG.

2. Why won't support the RAW format that my camera uses?

RAW Image format is a tricky filetype. It is not one "standard" filetype, but a description of a series of formats.

Basically, every camera manufacturer has their own idea about how a RAW file should be done. This has caused well over 20 different raw standards to be published and implemented in various cameras. At this time, there does not seem to be any signs that these formats will come together and create something that everyone can agree with.

Due to this limitation with RAW files, we cannot test our software against all of these, and cannot say that your raw file will even be readable by our software. To prevent this from becoming a huge issue to our customers, we ask that the TIFF file format be used instead of RAW. It, like RAW, is lossless and will not cause artifacts in an image like a JPEG file would.

3. How do I get my photos to be worked by is completely web based. We have developed tools that allow you to quickly and easily send your digital photos that need retouching over the internet and into your account. All you need to do, is create an account, and create a new Retouch Job, and the tools will allow you to select your photos and send them to us.

One of the key benefits of handling your order through our website, is that it tracks and records the details of your order throughout the whole retouching process. It shows up on our quality and accounting reports, to ensure that you receive the quality you expect, and minimizing accounting mistakes that can happen if improperly handled.

To ensure the highest quality of service, we limit our receiving methods to just this one route.

We do not accept photos sent to us on portable media by mail - nor do we scan paper photos sent this way. We do not accept digital files by e-mail. All photos sent these methods will be returned.

We also do not have an FTP server to send photos to. Our uploading tools are designed to be just as convenient as a standard FTP program.

4. What is your average turnaround time?

All orders should be returned within 24 hours, excepting Sundays.

5. What Is Your Price Structure?

We try to keep our pricing simple and don't charge "a la carte" pricing. We have three categories of retouching which each cover a list of retouching needs. Retouching (R1) $5.00 Our flagship retouch; R1, handles all of your standard facial retouching. At your direction, it may include stray hairs, softening bags under eyes, removing blemishes, whitening teeth/eyes, removing a second catchlight, softening facial glare, etc. Remodel (R2) $10.00 R2 includes any work covered under R1, but may also cover more extensive work such as eye enhancement, removing bags under the eyes, wrinkles, opening eyes, swapping heads, etc. Romanticize (R3) $20.00 R3 is used for adding or removing people, emergency recovery (under/over exposed images), slimming and other glamour retouching. Covers all work from the other two levels.

6. Do you retouch old photographs?

No - we do not retouch old photographs. Our service is specialized and priced for the retouching of professional digital photos.

7. Do you charge extra if the photo is of a group of people instead of an individual?

No. At - we dont charge a per-head pricing for retouching your photos. We charge one flat price per photo - which only changes depending on what you want done with the photo as a whole.

8. Do you only work with professional photographers?

We work primarily with professional photographers, however our services are open to anyone who would like to have their photos worked on by professional artists.

9. I want to include a photo to help the artist to see what I want done better, or to use as part the finished retouch. But I don't want it worked itself. How do I do this?

We refer to these photos as "Reference Photos". You can add as many photos to your order as needed and mark them as a reference photo so that the artist does not actually retouch that photo, and you are not billed for it. For every account, there is a style called "REFERENCE ONLY". This is usually the first item listed in a style dropdown for a photo. For each reference photo in your order, choose "REFERENCE ONLY" as the style, and your order will not be billed for it. To make sure that the reference photo is not being billed, check the price in Step 5. That price is what your card will be charged. If it is too high, make sure all of your reference photos have the right style.

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